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        "rendered": "<div data-elementor-type=\"wp-post\" data-elementor-id=\"7620\" class=\"elementor elementor-7620\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3eadb213 e-flex e-con-boxed e-con e-parent\" data-id=\"3eadb213\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-146a7749 elementor-widget elementor-widget-text-editor\" data-id=\"146a7749\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"159\" data-end=\"566\"><strong data-start=\"159\" data-end=\"177\">Groupe Synapse<\/strong> is built on strong values such as a family spirit, authenticity, service quality, and a client-focused approach. Driven by the commitment of a passionate and dedicated team, the company stands out for its flexibility, adaptability, and respect for deadlines\u2014qualities that contribute to its continued success. We invite you to discover the people and roles behind the name Groupe Synapse.<\/p>\n<hr data-start=\"568\" data-end=\"571\">\n<h3 data-start=\"573\" data-end=\"586\">Management<\/h3>\n<p data-start=\"588\" data-end=\"621\"><strong data-start=\"588\" data-end=\"621\">Benjamin Bourassa \u2013 President<\/strong><\/p>\n<p data-start=\"623\" data-end=\"832\">Benjamin oversees the sales team, maintains relationships with various stakeholders, and actively participates in customer service. He ensures the team remains aligned with the company\u2019s objectives and vision.<\/p>\n<p data-start=\"834\" data-end=\"894\"><strong data-start=\"834\" data-end=\"894\">Bruno Bourassa \u2013 Vice President \/ Director of Operations<\/strong><\/p>\n<p data-start=\"896\" data-end=\"1158\">Bruno ensures the quality of all embroidery punch files that pass through his hands and makes sure the embroidery, transfer, and screen-printing departments operate at peak efficiency. His expertise guarantees high quality standards at every stage of production.<\/p>\n<hr data-start=\"1160\" data-end=\"1163\">\n<h3 data-start=\"1165\" data-end=\"1182\">Administration<\/h3>\n<p data-start=\"1184\" data-end=\"1240\"><strong data-start=\"1184\" data-end=\"1240\">Annie Lapointe \u2013 Production Coordinator \/ Purchasing<\/strong><\/p>\n<p data-start=\"1242\" data-end=\"1457\">At the heart of operations, Annie manages orders with suppliers and ensures daily follow-ups. She also oversees production, making sure schedules and deadlines are met, which enhances overall operational efficiency.<\/p>\n<p data-start=\"1715\" data-end=\"1748\"><strong data-start=\"1715\" data-end=\"1748\">Michael Valcenat \u2013 Programming, IT and systems management<\/strong><\/p>\n<p data-start=\"1750\" data-end=\"2019\">Responsible for the company\u2019s internal programming, Michael ensures that our website, CRM and ERP operate seamlessly on a daily basis. He performs updates and oversees the maintenance of our customized online store websites, contributing to the stability of our IT services.<\/p>\n<p data-start=\"1459\" data-end=\"1504\"><strong data-start=\"1459\" data-end=\"1504\">Lauriane Fr\u00e9chette \u2013 Web Platform Manager<\/strong><\/p>\n<p data-start=\"1506\" data-end=\"1713\">Lauriane manages our online stores and coordinates communications with promotional product suppliers. She also oversees outsourced transfer orders, ensuring a smooth and efficient experience for our clients.<\/p>\n<p data-start=\"2021\" data-end=\"2059\"><strong data-start=\"2021\" data-end=\"2059\">Andr\u00e9ane Robert \u2013 Graphic Designer<\/strong><\/p>\n<p data-start=\"2061\" data-end=\"2232\">Andr\u00e9ane handles all graphic projects, whether client visuals, banners, or social media posts. Her creativity and versatility help strengthen Groupe Synapse\u2019s brand image.<\/p>\n<p data-start=\"2234\" data-end=\"2259\"><strong data-start=\"2234\" data-end=\"2259\">Fran\u00e7ois \u2013 Accountant<\/strong><\/p>\n<p data-start=\"2261\" data-end=\"2503\">Fran\u00e7ois manages all aspects of the company\u2019s accounting, including invoice processing and client account management. He maintains ongoing follow-ups on supplier and customer payments, contributing to the company\u2019s sound financial management.<\/p>\n<hr data-start=\"2505\" data-end=\"2508\">\n<h3 data-start=\"2510\" data-end=\"2537\">Sales &amp; Customer Service<\/h3>\n<p data-start=\"2539\" data-end=\"2575\"><strong data-start=\"2539\" data-end=\"2575\">Guylaine Brassard \u2013 Receptionist<\/strong><\/p>\n<p data-start=\"2577\" data-end=\"2747\">As the first point of contact, Guylaine welcomes clients and handles payments, order pickups, and returns. She also manages phone calls with professionalism and courtesy.<\/p>\n<p data-start=\"2749\" data-end=\"2786\"><strong data-start=\"2749\" data-end=\"2786\">Nancy Larocque \u2013 Sales Consultant<\/strong><\/p>\n<p data-start=\"2788\" data-end=\"2974\">Nancy is responsible for corporate sales and customer service. Whether by phone, email, or in-store, she supports clients and responds to their needs with efficiency and professionalism.<\/p>\n<p data-start=\"2976\" data-end=\"3037\"><strong data-start=\"2976\" data-end=\"3037\">Elody Bourassa \u2013 Sales Consultant \/ Marketing Coordinator<\/strong><\/p>\n<p data-start=\"3039\" data-end=\"3228\">Elody supports sales and customer service across all channels. She also coordinates the company\u2019s marketing activities on social media, actively contributing to Groupe Synapse\u2019s visibility.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-406ce2a e-con-full e-flex e-con e-parent\" data-id=\"406ce2a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2cbfd8b elementor-widget elementor-widget-image\" data-id=\"2cbfd8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"739\" src=\"https:\/\/groupesynapse.ca\/wp-content\/uploads\/2026\/01\/Groupe_2-1024x946.webp\" class=\"attachment-large size-large wp-image-7630\" alt=\"\" srcset=\"https:\/\/groupesynapse.ca\/wp-content\/uploads\/2026\/01\/Groupe_2-1024x946.webp 1024w, https:\/\/groupesynapse.ca\/wp-content\/uploads\/2026\/01\/Groupe_2-300x277.webp 300w, https:\/\/groupesynapse.ca\/wp-content\/uploads\/2026\/01\/Groupe_2-768x710.webp 768w, https:\/\/groupesynapse.ca\/wp-content\/uploads\/2026\/01\/Groupe_2-1536x1420.webp 1536w, https:\/\/groupesynapse.ca\/wp-content\/uploads\/2026\/01\/Groupe_2-2048x1893.webp 2048w, https:\/\/groupesynapse.ca\/wp-content\/uploads\/2026\/01\/Groupe_2-13x12.webp 13w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4c38494 e-flex e-con-boxed e-con e-parent\" data-id=\"4c38494\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cfb2f9a elementor-widget elementor-widget-text-editor\" data-id=\"cfb2f9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 data-start=\"122\" data-end=\"144\">The Production Team<\/h3><p data-start=\"146\" data-end=\"247\">Each order passes through several hands to ensure impeccable product quality and outstanding service.<\/p><hr data-start=\"249\" data-end=\"252\" \/><p data-start=\"254\" data-end=\"289\"><strong data-start=\"254\" data-end=\"289\">Linda Brodeur \u2013 Receiving Clerk<\/strong><\/p><p data-start=\"291\" data-end=\"448\">Linda verifies received quantities, sorts orders, and ensures consistency between delivery slips and purchase orders. She promptly reports any discrepancies.<\/p><p data-start=\"450\" data-end=\"484\"><strong data-start=\"450\" data-end=\"484\">Jason Massey \u2013 Receiving Clerk<\/strong><\/p><p data-start=\"486\" data-end=\"615\">Jason is responsible for unpacking and sorting incoming orders, ensuring their accuracy before they enter the production process.<\/p><p data-start=\"617\" data-end=\"648\"><strong data-start=\"617\" data-end=\"648\">Amy Eaton \u2013 Warehouse Clerk<\/strong><\/p><p data-start=\"650\" data-end=\"808\">Amy handles the receiving and sorting of merchandise related to corporate stores. She works closely with the production team to ensure effective coordination.<\/p><p data-start=\"810\" data-end=\"848\"><strong data-start=\"810\" data-end=\"848\">Sarah Ladouceur \u2013 Machine Operator<\/strong><\/p><p data-start=\"850\" data-end=\"1009\">Sarah ensures the daily operation of embroidery machines. She reviews orders, verifies documentation, and monitors results to maintain a high level of quality.<\/p><p data-start=\"1011\" data-end=\"1064\"><strong data-start=\"1011\" data-end=\"1064\">Anthony Sarmanoukian-Ladouceur \u2013 Machine Operator<\/strong><\/p><p data-start=\"1066\" data-end=\"1202\">Anthony operates heat transfer and embroidery machines as needed. He ensures smooth production flow while maintaining quality standards.<\/p><p data-start=\"1204\" data-end=\"1237\"><strong data-start=\"1204\" data-end=\"1237\">Samuel Cyr \u2013 Machine Operator<\/strong><\/p><p data-start=\"1239\" data-end=\"1385\">Samuel operates heat transfer machines and ensures transfers are matched to the correct orders, respecting required dimensions and specifications.<\/p><p data-start=\"1387\" data-end=\"1421\"><strong data-start=\"1387\" data-end=\"1421\">Julie Gougeon \u2013 Shipping Clerk<\/strong><\/p><p data-start=\"1423\" data-end=\"1616\">Julie is responsible for cleaning, packaging, and performing final inspections of garments before shipping. She also manages parcel shipments, ensuring accuracy and quality in delivered orders.<\/p><p data-start=\"1618\" data-end=\"1656\"><strong data-start=\"1618\" data-end=\"1656\">Gaetan Ladouceur \u2013 Delivery Driver<\/strong><\/p><p data-start=\"1658\" data-end=\"1810\">Gaetan handles deliveries to clients and suppliers, as well as the transport of merchandise and samples, contributing to the reliability of our service.<\/p><hr data-start=\"1812\" data-end=\"1815\" \/><p data-start=\"1817\" data-end=\"2346\">Internal communication is at the core of our operations and an integral part of our daily work habits. As an SME, it closely connects our departments and supports smooth operations. Every day, our production employees communicate with the purchasing and order teams to ensure accurate follow-ups and stay informed on the progress of the production chain. This rigor and discipline in our daily exchanges reflect the professionalism of our teams, their collective experience, and the ongoing commitment of everyone to our clients.<\/p><p data-start=\"2348\" data-end=\"2476\">To learn more about the history of Groupe Synapse, visit our <strong data-start=\"2409\" data-end=\"2428\">\u201c30 Years of excellence\u201d <\/strong>blog and follow us on social media for more content!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>",
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        "rendered": "<p>Groupe Synapse is built on strong values such as a family spirit, authenticity, service quality, and a client-focused approach. Driven by the commitment of a passionate and dedicated team, the company stands out for its flexibility, adaptability, and respect for deadlines\u2014qualities that contribute to its continued success. We invite you to discover the people and [&hellip;]<\/p>",
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